Privacy policy

This Privacy Policy explains how RESINE - 3D collects, uses, shares, and protects personal data when you visit www.resine-3d.com, contact us, create an account, or place an order.

1. Data controller

The data controller is RESINE - 3D, SIREN 982 172 074, registered at Citadelle des savoir-faire, 83 Rue des Mines Innovantes, 59860 Bruay-sur-l’Escaut, France. Privacy questions and requests can be sent to sales@resine-3d.com. Further company details are available in our Legal Notice.

2. Personal data we collect

Depending on how you use the store, we may collect:

  • Identity and contact information, such as your name, email address, telephone number, billing address, and delivery address.
  • Order and transaction information, including purchased products, order history, invoices, returns, and delivery details.
  • Account and communication information, including account details, customer-service messages, reviews, and other information you provide.
  • Technical and usage information, such as IP address, device and browser information, cookie identifiers, pages viewed, and interactions with the website.
  • Information received from service providers, including Shopify, payment providers, delivery providers, fraud-prevention services, and analytics or marketing providers.

Payment providers process payment-card details. Resine-3D does not receive or store complete payment-card numbers.

3. Why we use personal data

We use personal data to:

  • Process payments, fulfil and deliver orders, manage returns, and provide customer support.
  • Create and manage customer accounts.
  • Comply with accounting, tax, consumer-protection, product-safety, and other legal obligations.
  • Prevent fraud, secure the website, troubleshoot problems, and improve our products and services.
  • Send marketing communications or use optional advertising and analytics technologies when permitted and, where required, with your consent.

4. Legal bases

Under the GDPR, we process personal data when necessary to perform a contract or take requested pre-contractual steps, comply with legal obligations, pursue legitimate interests such as store security and service improvement, or act on your consent. You may withdraw consent at any time without affecting earlier lawful processing.

5. How we share personal data

We share personal data only when reasonably necessary with service providers that help operate the store, including Shopify, payment processors, delivery and logistics providers, customer-support tools, IT and security providers, professional advisers, and analytics or marketing providers. We may also disclose information when required by law, to protect legal rights, or as part of a business reorganisation. Service providers may only use data according to their role, agreements, and applicable law.

6. Shopify and international transfers

The store is powered by Shopify. Shopify processes customer data to provide its platform and related services. Some providers may process data outside the European Economic Area. Where required, international transfers are protected using recognised safeguards, such as adequacy decisions or approved contractual clauses. More information about Shopify’s practices is available in the Shopify Consumer Privacy Policy.

7. Cookies and similar technologies

We use necessary cookies to operate the store, remember selections, maintain security, and enable checkout. Optional cookies or similar technologies may be used for analytics, personalisation, or advertising when permitted. You can manage available choices through the website’s privacy or cookie settings and through your browser. Blocking necessary cookies may prevent parts of the store from working correctly.

8. Data retention

We retain personal data only for as long as necessary for the purposes described above, including providing services, maintaining transaction and accounting records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods depend on the type of data, the reason it was collected, and applicable legal requirements. Data is deleted or anonymised when it is no longer required.

9. Your rights

Subject to applicable law, you may request access to, correction of, deletion of, restriction of, or portability of your personal data. You may also object to certain processing and withdraw consent. To exercise these rights, email sales@resine-3d.com. We may request information needed to verify your identity. You also have the right to lodge a complaint with the CNIL or another competent data-protection authority.

10. Security

We and our service providers use reasonable technical and organisational measures designed to protect personal data. However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Children

The store is intended for adults and is not directed at children. We do not knowingly collect personal data from children without appropriate authorisation.

12. Changes to this policy

We may update this policy to reflect changes in our practices, services, or legal obligations. The current version will always be published on this page.

13. Contact

For privacy questions or requests, contact sales@resine-3d.com.